Shipping, Returns & other Policies


Shipping

  • Processing times vary between 2-3 business days. Due to the nature of our products, all orders are shipped out on Monday and Tuesday. 
  • Shipping times estimated at checkout are indicative of the time your package is in transit. Please allow 2-3 business days for processing before your package is on the way to you. 
  • Shipping cost is calculated at the time of checkout and depends on the weight of the package.
  • Once you receive a shipping tracking number via email, all discrepancies in delivery time are the responsibility of USPS, FedEx or UPS.
  • If you have a problem upon receipt of your package please take a picture of the damage and send the picture and your order number to info@cultured.guru within 3 business days of delivery. We will replace any damaged item as quickly as possible, if the damage is our fault. Cultured Guru is not responsible for orders damaged during shipping. You can file a claim with USPS here, of FedEx here.
  • Shipping USPS priority includes up to $100 in insurance. If you feel that your package has been lost in the mail, please contact USPS to start a claim.
  • Shipping FedEx includes up to $100 in insurance. If you feel that your package has been lost in transit, or damaged in transit, please contact FedEx to start a claim.

Returns

  • All sales are final. If there is a problem with your order please email us using the form submission on the contact page.
  • There is a 3 day period upon arrival of your package to bring problems with your package to our attention. If you have a problem upon receipt of your package please take a picture of the damage and send the picture and your order number to info@cultured.guru within 3 business days of delivery. 
  • We will replace any damaged item as quickly as possible, if the damage is our fault.
  • Cultured Guru is not responsible for orders that are damaged during shipment. If your order is damaged during shipment, you can file a claim with USPS here, or FedEx here.
  • We are not liable, we do not issue refunds, and we don't not ship replacements when customers input a wrong or invalid shipping address. 

Recycling Jars

  • Mainly for people local to South Louisiana, but if you wish to ship jars back to us, feel free to. 
  • We offer discounts on purchases when jars that are returned to us with the label still intact, washed and unbroken. 
  • When you return any number Cultured Guru Jars to us you receive:
    • $2.00 off orders of $5- $50 
    • $5.00 off orders of $50 or more